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United Partners for Human Services Asks You to Put Our People First

Posted 11/8/18 by Amber R. Tynan

I have been honored the past six months to work closely with our community’s human services nonprofit sector to see the collective impact they each provide. I have also learned about the intricacies of their business models, their performance measures and outcomes and most importantly those they serve through the programs they provide. What’s been telling though is the capacity of these human service nonprofits compared to the expectations placed on them to meet certain outcomes without the adequate funding to do so effectively.

So why does this happen? Our community has a growing identity crisis when it comes to its perceptions of the nonprofit sector, particularly human service organizations leading to the creation of unnecessary limitations in which they are required to operate. Somewhere along the way, our society has adopted a mindset that implies the nonprofit and for-profit sectors are different, therefore the associated costs to deliver such services should be different. Couple this with an increased demand for nonprofit services as well as waning support at almost every level and we have a society that forces the human services sector to continuously change under growing pressure.

Here is what we need our community to understand…

Click here to continue reading "United Partners for Human Services Asks You to Put Our People First" at Tallahassee.com

CareerSource Received National Emergency Grant to Assist with Hurricane Disaster Assistance

From CareerSource Capital Region – 10/25/18:

Today we are announcing that CareerSource Capital Region has received a National Emergency Grant to help pay for disaster assistance in the wake of Hurricane Michael. The grant will pay wages (no benefits) to workers that meet the following criteria:

  1. The jobs must be temporary
  2. The workers would be hired by a temp agency (that we would utilize)
  3. The workers must be working on Hurricane Michael clean up, services to affected citizens, outreach to those in Gadsden, Wakulla, and Leon affected by the storm to assess needs
  4. Must be a non-profit or governmental agency to qualify for the grant
  5. Volunteers to the nonprofits could be converted to paid temporary employees under this grant.
  6. The position(s) must be tied directly to Hurricane Michael relief operations

For more information, please call Jim McShane at 850-617-4601

Moore to Business "Whack-a-Mole"! Moore Business Strategies

We all remember the game Whack-A-Mole, right? High paced game, expecting the player to quickly identify a mole popping from his hole in time to hit it on the head before it escapes back into the hole. Miss it or hit it, the player then had to refocus their attention to where the next mole may pop up…and the cycle repeats. Hectic and crazy for the player, but still possible to score some points here and there. What a reactionary piece of work!

Photo of a Whack-a-Mole gameIn consultations with individual business executives, I heard the term “whack-a-mole” used when they described their day-to-day activities – especially those centered on revenue generation (i.e. sales, fundraising, development, etc.). How many of you have felt the same way in your business?

Several phrases can be used to imply that style of business operations – for example, crisis management OR urgent versus important OR even hampster wheel! I had not heard “Whack-A-Mole” in this sense before and I hadn’t played it in forever. If you’re a CEO or Executive Director, you are certainly charged with many responsibilities. I mean, the buck stops with you, right? Same goes for a Director of Development and the Sales VP in their area of specialty.

What can we do about it? Change things, of course!

New Way Old Way graphicSounds simple, but so many hold on strong to the idea that doing the same thing over and over will eventually get you different results – no, it won’t. Changing behaviors through improvements, adjustments and modifications in structures and processes can get you there. Will it be smooth sailing through this effort? No. Comfort and complacency makes expecting others to completely buy-in unrealistic. However, as a leader you can create buy-in by sharing a passionate vision for the future and leading by example. Specifically, remember to reiterate the mission and the rewards to come for all concerned (including the mission) if they risk following you through this change.

What kind of structural and procedural changes are needed? The specific tasks are relative to each business, but maybe consider these questions IF the “Whack-A-Mole” feeling describes fundraising at your nonprofit:

  • Do you have a varied fundraising wheel?
  • Are your donor categories defined?
  • Do you have a communication and event calendar?
  • Are you utilizing multiple channels to engage donors?
  • Are you keeping event budgets accurate and transparent?
  • Do you set clear goals for calls, visits, proposals?
  • Are you coaching behaviors or results? How?
  • Are you practicing by employing role plays with your team?

There are more areas that would impact your future success, but these are a start. At the beginning of change management, there has to be a commitment at the top – from you, the board chair and leadership. Things can get dicey through the work of change and to land at the envisioned place of success, you will need leadership to back you. You can likely imagine the pitfalls that ensue if they don’t.

Back to Whack-A-Mole: What did I do to get better at that game? Nothing. It was out of my control – e.g. they sped up the moles as the game went along for crying out loud! The player can’t implement any changes to the structure or process around the game, so I quit playing it. Instead, I re-prioritized my time and resources and fell in love with Donkey Kong! Think about it, are your donors or customers quitting because you are doing the same thing over and over and expecting a different result – are you adverse to change? Your retention and growth rates should tell you.

Transitioning from “Whack-a-mole” management, fundraising, operations, etc. requires discipline, commitment, accountability and leadership. Influencing behaviors through changes in structure and process within YOUR business can be done. Moore Business Strategies is here to help – email us for a consultation today!

A Movement We Can All Support

We have all likely heard about Giving Tuesday; a global day of giving in support of the nonprofits we treasure. Since its establishment in 2012 by the Belfer Center for Innovation and Social Impact, its single purpose is to connect diverse groups of people, communities and organizations to celebrate and encourage giving on the Tuesday following Thanksgiving – officially kicking off the charitable giving season.

In 2017, the #GivingTuesday Campaign raised over $300M globally—70% growth over the previous year—which does not factor in the amount contributed through volunteer hours, food drives and other generous acts of kindness. The Big Bend Region is no different and supports this movement through #BigBendGivesBack; a local collective of 300+ nonprofits joining forces to promote philanthropy and volunteerism in our own community.

This year, #GivingTuesday is November 27th.

Participating local nonprofits report that a significant amount of their annual gifts (30% or more in some cases) are received during what is considered the annual Giving Season (ie. after Thanksgiving through the end of December). #GivingTuesday is an important strategy for encouraging and motivating donors to make year-end tax-deductible contributions, which sometimes are matched dollar-for-dollar to maximize giving potential.

How can you support the nonprofit community on #GivingTuesday?

  1. Attend a #BigBendGivesBack event:
    • Several events will take place between now and November 27th; make sure to check the www.bigbendgivesback.org website for more information.
  2. Start thinking about how your organization can leverage the support of your donors and motivate them to create a buzz around giving to your organization this Giving Tuesday.
  3. Stay tuned for an exciting opportunity for your nonprofit to win a #BigBendGivesBack exclusive prize pack. More details to come soon.

To learn more about #BigBendGivesBack, participating nonprofit organizations or to access resources for your #GivingTuesday Campaign’s success visit www.bigbendgivesback.org.

You don’t have to wait until November 27th to give to your organization(s) of choice but we encourage you to remember them again this #GivingTuesday by supporting #BigBendGivesBack.

#BigBendGivesBack is supported and coordinated by local nonprofits to foster a movement of collaborative giving. The planning committee includes representatives from the Big Bend Chapter of Association for Fundraising Professionals, the Community Foundation of North Florida, the Council on Culture & Arts, the Institute for Nonprofit Innovation and Excellence, Salter>Mitchell PR, Target Print & Mail, United Partners for Human Services and the United Way of the Big Bend.

The Power of Community

I am a believer in people; the goodness we bestow in times of need, heartache and disaster. This past week has been no different following the wrath of Hurricane Michael on our beloved Gulf Coast. Seeing our neighbors, surrounding counties, regions and neighboring states come together to help the Big Bend, Florida’s Panhandle and Leon County restore not only our sense of normalcy, but our hope is what the word community is all about.

Community. It’s one of my favorite words because it not only emulates the essence of humanity, but also lends to what we are seeing today; which is similar to what we witnessed in 2017 with Hurricane Irma and in 2016 with Hurricane Hermine. I can say wholeheartedly; our community is strong; our community is brave; and our community is resilient. I could not be more proud of the place my family and I call home, or those we share this community with.

Prior to Michael’s arrival to now (nearly two weeks later) and for many years to come, we have and will witness the tireless efforts of our government agencies, volunteers, community organizations and nonprofits playing a critical role in the recovery and relief work. Long-term recovery and rebuilding though will largely rely on those of us who live in these communities; from rebuilding each home, to neighborhood cohesion to community recovery - it will depend on us, as neighbors, joining together to make it happen.

Tallahassee should be proud for the efforts demonstrated locally, but for leaders within our community recognizing the significant needs in our western neighboring counties and deploying efforts immediately to help provide some relief in each affected area. Efforts like these aren’t possible without people like Jeri Bush with VolunteerLEON/Leon County Government, who also manages disaster preparedness, response and recovery efforts through the Big Bend Community Organizations Active in Disaster (COAD). Through COAD, organizations are able to determine needs, assess available resources and deploy relief to those in need which includes but is not limited to: meal locations and distribution sites, shelter and comfort stations, damage assessment logging and business operations status checks and animal sheltering needs.

Jeri’s role is made a little easier with the coordinated services of the human service nonprofit community: North Florida American Red Cross, Salvation Army, 2-1-1 Big Bend and America’s Second Harvest of the Big Bend just to name a few. Legal Services of North Florida whose footprint spans the entire affected area, is assisting many storm victims with short and long-term legal needs. Counseling services offered by agencies with mental health counselors to allow for grieving and acceptance of loss to move forward. After school programs extending services to children from outside areas to provide a sense of normalcy despite their current chaotic reality. Red Eye Coffee who recognized what a cup of coffee could mean to a first responder and citizen in Calhoun County recovering from a devastated community. Trent Smith, a former Blountstown resident who saw the devastation of his hometown and coordinated a grass roots recovery effort to help the local hospital and residents still in shock. Or F3 Tallahassee, the local men’s crossfit/rucking group who have traveled across counties cutting and removing trees/debris from homes of those who have no means to pay to have it done.

It’s the services/deeds like these that really elevate the power of nonprofits, the power of people and the power of community. I want to share my heartfelt thanks and gratitude to every single UPHS Member agency who has played a role and lent a hand in the pre-and-post disaster efforts, as well as, our Mayor Andrew Gillum, our local elected officials, City/County staffs, first responders, linemen/women and the countless volunteers whose dedication and commitment throughout this disaster should make you all incredibly proud to call Tallahassee-Leon County home.

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